Building Winning Partnerships

The above link will take you to my latest book , Building Winning Partnerships”.

The book is about the customer service outsource programme of Modi Xerox that was launched in 1998 . The book will be of interest and value to customer support managers of organisations with outsourced customer facing teams. Readers will get valuable insights into outsource programme managemnt  and handling disruptive changes. The real life case studies will make for interesting reading.

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