I finally decided on the theme and the substance of my book, as and when I get down to writing it!! That’s progress, as till now, I had this great urge to write a book but couldn’t figure out what it should be about or the genre .Now I can work at it, if the initial feedback is sufficiently encouraging and those who matter, step forward to participate in whatever way they can .I mean the heros who form part of the narrative and also those who made it possible and those who can help make the book a reality.
In my days in Xerox we embarked on an ambitious project we called the Outsource Service Agent (OSA) Programme. Our direct workforce was going to be metamorphosed into a mix of direct and out sourced teams. There were several strategic reasons for doing this, which I wont delve into for now, but for the service team it was to be uncertain times. How a group of us designed and handled this transition, itself, is arguably the material for another book, but for now I plan to write about the extraordinary journey that many service engineers took, as they transited from hardworking employees to equally hardworking and successful entrepreneurs.
We had to visit the homes of the early volunteers or appointees ,as parents needed reassurance that this was a good move for their sons .One of the senior managers consulted his “Guruji “ , who listened to all he said about the programme and promptly advised him to go ahead !! It was touching to see wives and fathers joining the fledgling businesses as Admin Managers or Accounts Managers !! At one remote location the local Red Cross was so happy to see a youngster set off on a business venture that they gave him office space, free of charge and wanted him to be a role model for other youngsters to follow!!
Over the years I have been on and off in touch with some of the OSAs .Many of them, as I said before, had emerged as true success stories in their transition to entrepreneurship .Many had broken away from Xerox and had pursued other more rewarding business interests .Many who were simple humble technicians had grown to be businessmen well thought off in their towns or localities. When I think of all this, I feel that herein lies tales of inspiration, that may be heart warming and also instructional for many. Do you think so??
So, friends, colleagues, OSAs and well-wishers do you think this is an adventure worth embarking on??? Your feedback could well serve as the motivation for the long hours and labour that will undoubtly go into the making of this book.