The first four years or so at Xerox was a quiet period. Sandeep Mathur was the head of the customer support operations and I his operations deputy — a kind of COO if you may.He gave me lot of elbow room to operate — some thing I cherished and I threw myself into all tasks. I believe I quietly got established as the real brain or the work horse of the Division and this helped me transit from the very different world of HCL comfortably and successfully.I remained at the same level as when I joined Xerox as a DGM ,and I could see many people rise within the organisation to become DGM’s and many even to GM’s.I was however in awe of many of the power centres across the organisation and it was only appropriate that I went through this waiting period.In later years however I was to gallop ahead to be first the GM in the Service operations and eventually to take over as the Head of the Division — galloped as I said to be an Ex Director. Grade and designations don’t have much real meaning but it was good to be recognised and rewarded and to receive sizeable increases in remunerations. In a quiet way I grew to be in the big league of the Corporate world and shed much of the nervousness and diffidence of the past. I remained quiet and reserved but in subtle ways I had changed .
In the “quiet” period I grew process conscious and innately took to the quality principles that were widely prevalent or at least spoken off in Xerox of yore.I was strong adherent to the quality work way and this helped in positioning with the senior team management. In this period another very significant revolution took place within me — I was introduced to the Soka Gakkai by Ramesh and my formal journey into the realm of ‘Human Revolution ” began.
My association with the Bharat Soka Gakkai taught me formal prayer practices.The society meetings made me look at life and myself in a very different way.It was through the Soka Gakkai that I learnt to be less anxiety prone and fearful of failures.I changed in many ways as an individual but fell short of the real benefits the practice could have brought me.I will have much more to say about all this later on , for now let me stick to Xerox.
Xerox had a wonderful tradition of recognition in the form of the Grand Slam events.This was a very high profile recognition trip to a foreign country once a year.Sales personal qualified on the basis of achievement against targets while all the others including the customer service team had quotas.The Grand slams which I attended that readily come to my mind were at Amsterdam, Paris,Australia ( twice ) , Bali,Malaysia,and Bangkok. In later years the customer Service team had their own events and chose locations closer home where many more could participate .These special service events included visits to Mauratius, Singapore and Nepal and Goa.
I saw a lot of countries when deputed for training or orientation or conferences. Atul Sobthi and I attended the Sn Mangers Programme at Wokefield Park in the UK. Atul and I returned via Rome and visited the Vatican and the memorable sights of Rome besides making a day trip to Naples. Attendance for Xerox service meets took me to the UK ( quite a few times ), Portugal ( twice),US and Brazil.Participation at international conferences and meeting was a great experience which added to my self confidence and perspective.